Shipping policy

Order Processing

Please allow up to 4 working days to process your order, and up to 6 working days during peak and busy periods. You will receive an email when your order has been dispatched.

In-Store Pickup

You will receive an email notification when your order is ready for pickup. You may collect your order from our gallery at:

ktechs - Custom Mechanical Keyboard
37 Lor 23 Geylang
Yu Li Industrial Building, #07-05
Singapore 388371

Opening Hours:
Wednesday to Sunday: 1:00 PM - 8:00 PM
Monday to Tuesday: By appointment only
Eve & Public Holidays: No in-store pickup

Pickup Window: You have 90 days from the receipt of your pickup notification to collect your order. Unclaimed items after 90 days will be considered unwanted and will not be refunded.

Local Delivery (Singapore)

We use NinjaVan for deliveries within Singapore. Once your tracking number is issued, you can check the shipping status on NinjaVan’s website. Please allow up to 2 working days for your tracking information to be updated in NinjaVan’s system.

International Shipping

All international orders are shipped via DHL Express Worldwide. Please ensure that all provided information, including your name and address, is entered in English.

Please note: DHL does not ship to the following regions:

  • Ascension
  • Bouvet Island
  • British Indian Ocean Territory
  • French Southern Territories
  • Heard & McDonald Islands
  • Pitcairn
  • Saint Pierre & Miquelon
  • Tajikistan
  • Tristan da Cunha
  • US Minor Outlying Islands (e.g. Baker Island, Howland Island, Jarvis Island, etc.)
  • Western Sahara

Shipping Fees

Shipping charges are calculated and displayed at checkout. Costs vary depending on the shipping address, as well as the size and weight of the package.

Import Duties & Taxes

Import duties and taxes, including VAT, may apply once your order reaches your destination country. You, the customer, are responsible for any additional charges incurred at customs.

If you fail to pay the import duties, your parcel may be returned to us or disposed of at customs. Packages returned to us due to unpaid duties will not be automatically reshipped, cancelled, or refunded unless specifically requested by the customer.

Refunds for returned products are subject to a 10% restocking fee, and any costs incurred during the return process will be deducted from the refund.

Returns, Refunds & Exchanges

All sales are final, and we do not accept returns, refunds, or exchanges except in the following cases:

  • Defective products
  • Missing items
  • Incorrect orders

If your order arrives damaged, please contact us at hello@ktechs.store with your order number and a photo of the damaged item. We will assess the issue on a case-by-case basis and do our best to find a satisfactory solution.

If your issue falls outside the above scenarios, feel free to contact us and we’ll be happy to assist.

Customs Declaration

We are unable to declare parcels as gifts. By law, we are required to disclose the full value of the package contents, and we cannot adjust the total declared value.

Notes by Country

  • Mexico: Please include your RFC or CURP for customs clearance in the order notes.
  • Brazil: Please include your CPF (format: xxx.xxx.xxx-xx) or the company’s CNPJ (format: xx.xxx.xxx/xxxx-xx) in the order notes.
  • Indonesia: Customs may require your Indonesia Tax ID (NPWP), ID Number (NIK / Nomor Induk Kependudukan), or Indonesia Driver’s License. Please ensure that the recipient name matches the name on the official document.
  • Japan: お名前や住所など注文に必要な情報は英語にご記入ください。Please provide your details such as name and address in English.
  • Korea: Please include your birthday or personal customs code in the order notes.
  • China: Please include your Resident ID in the order notes.