Shipping & Delivery
Q. Why hasn’t my order arrived at my doorstep yet?
A. Certain mailing options such as Speedpost usually deliver your order to your mailbox. Kindly check there if you fail to receive your order before contacting us for support.
Q. How do I qualify for free shipping?
A. We are offering Free Shipping (Local) for Singapore-based orders above 50SGD. Kindly use the discount code: SGFreeShipping
- Where does Ktechs ship to?
We ship internationally, as long as our delivery service provider provides coverage to your area. If no shipping options are provided to you, kindly reach out to us.
- What does Ktechs use for shipping?
We utilize Easyship as our shipping partner. Do note that delivery services are handled by them and once booked, we will be relying on the delivery service provider to fulfill the order in our stead
Q. Why can’t I ship to my address?
A. There could be a chance that Easyship does not support shipping to your location. Kindly reach out to us if you would like us to check if we can use alternative methods to deliver to your location. However, this will be done at a custom rate with no additional incentive to us.
Q. What shipping options are offered and how much do they cost?
JNT Express: $3.50
Our default method for international shipments is Qexpress which is more cost-efficient for you, albeit with limited tracking. Ultimately, these courier choices will be offered by Easyship (Our Shipping Service Provider). Other safer and better tracking mailing options are also provided but at a higher cost.
We highly recommend buying order insurance just to be safe. Should anything happen when your order is en-route (i.e. Missing/Lost Parcel), only with order insurance will you be able to claim a refund. The insurance policy belongs to you, claiming of insurance will be done from the customer’s end.
Kindly note that for all orders, if you do not purchase any Shipping Insurance, please do not expect us to refund/perform any follow up option or resend your order.
Kindly take note that shipping lubricants overseas such as Krytox, Tribosys and Permatex will all require shipping by regional couriers such as UPS. You will be unable to select Qexpress for overseas shipping. Such orders will be canceled.
How long does it take for me to receive my order after it has been shipped out? What is your shipping time frame like?
In-stock Items: We aim to fulfill all in-stock orders within 2 to 4 working days. However, delays may sometimes be expected.This is mainly attributed to time constraints and scheduling difficulties on our end. We still aim to fulfill your order as soon as possible with no compromises on quality. We are continually striving to streamline our process to provide a better customer experience for you.
Group Buys/Pre-orders: Kindly refer to an item’s individual page for its expected fulfillment time.
We aim to fulfill all in-stock orders within 2 to 4 working days. However, delays may sometimes be expected.This is mainly attributed to time constraints and scheduling difficulties on our end. We still aim to fulfill your order as soon as possible with no compromises on quality. We are continually striving to streamline our process to provide a better customer experience for you.
We aim to pack and send out your orders within 2 to 4 working days. However, delays may sometimes be expected.This is mainly attributed to time constraints and scheduling difficulties on our end. After sending your order out, do expect upwards of 1 week or more (depending on your courier choice) for your order to reach you.
Once orders are sent out, kindly use the tracking link found in the email to track your order. Any issues with tracking should be brought up with the relevant delivery company. Unfortunately, we do not have control over this part of the process and delivery time windows are subject to the courier. We will not be able to foresee any delays on the courier’s end.
Will I be charged tax, import duties or customs fees?
Prices listed are not subject to GST (Goods & Services Tax). Any of such will be due to payment processing platforms, etc.
International orders may be subjected to duties and taxes depending on the total parcel value and shipment destination.
Please do your due diligence to check if you will be charged tax, import duties or customs fees (dependent on your country). Kindly check with your local customs authorities for more details.
Do take note that we are unable to under-declare your order and we will not be responsible for any of the additional duties and taxes imposed on your order.
Q. Is there a minimum order value?
A. There is no minimum order value. However, do take note that there is a Minimum Order Quantity (MOQ) for switches. We highly recommend you to get in multiple of 10s with extras, just in case.
My shipping address has been changed since I placed my order, what can I do?
A. Kindly contact us at firstname.lastname@example.org with your order number and email address used to place the order. Do note that if the order has already been processed, we are unable to change the delivery details.
Q. What is a group buy/preorder?
A. A group buy is a mass order collated within a strict period of time. Certain ones may have limited quantities while others may be unlimited. Payment will be taken during the group buy and production of the item will only begin at the end of the group buy.
Q. What is the status for my group buy/preorder item?
A. More information can be found in our discord server. Going forward, we plan to have these updates available on our website.
What happens if I have missed out on a group buy?
A. Unfortunately, we are unable to process additional orders once the group buy period has ended. Extras may be available once the group buy orders have been fulfilled.
Q. How long will it take for the group buy/pre-order product to be fulfilled?
A. The time for fulfillment varies from product to product. The individual expected time of fulfillment can be found on the individual pages or in our discord server.
Q. What do I do if I would like to cancel or make changes to my order?
A. All customers are kindly advised to do their due diligence and check their cart before checking out and making payment. However should the need arise, you may send in a request for cancellation or changes by contacting us via email at email@example.com or PM-ing me on discord at TR#3514.
Should you choose to cancel your order, do note that there will be a cancellation fee of 4%. In addition to that, a restocking fee of 15% will also be charged. Cancellation fees may differ depending on Shopify’s regional charges.
We do not entertain any changes or cancellation requests once your order has been processed and shipped.
Where can I find my order number?
A. After you have completed payment for your order, you should receive a confirmation email with your order number. If you do not receive this email in your inbox, kindly check your spam folder. If after a few hours you have yet to receive a confirmation email, do contact us at firstname.lastname@example.org.
Q. Can 2 separate orders be combined?
A. We do allow for this but the request needs to be made known to us at the earliest possible time. We are unable to process your request once the order has already been shipped. Do also take note that this does not apply to Group Buy/Pre-Order Items.
Q. My order has been delivered but there are items missing.
A. Do contact us directly on Discord (Link on website) or email us at email@example.com. Please prepare the necessary evidence with a succinct description of the issue at hand.
My order has arrived but it is defective/damaged. What can I do?
A.We will attempt to rectify or fix the issue at hand. If we are unable to do so, a full refund will be offered upon return of the product to us.
As a general guide once you have received your order, kindly do the following:
- Open the package and inspect for missing items.
- Plug in and test PCBs for any defects
- Check switches for defects
- Check your keycaps for warping and other defects
We do not take in requests from other platforms. Kindly report to us any issues within 7 days of receiving your order. Do take note that after this timeframe, we are unable to assist you with your query.
In order email/message to us, kindly include the following (where relevant):
- Image of the Item/Parcel(s) received
- Image of the shipping bag and shipping label
- Order Number
All switches are counted by our staff. If there are any missing/damaged switches found, we will process the refund or replace it for you with your next order.
Kindly do not dispose of any of the items you are enquiring about. Ktechs may need your assistance in returning the item.
I live in Singapore, do you offer self-collect?
A. Unfortunately, we do not offer any self pick-up options as of this moment.
Q. What payment options do you accept?
A. Our payment processor’s (Shopify/Paypal) accepted forms of transactions.
Q. Why was my payment method declined?
A. There are a few reasons why Shopify may not have declined your payment method. The most common reason is because the payment information entered by you is incorrect. Other reasons include insufficient funds and a declined credit card.
Why was my order canceled?
- This could be due to lack of stock or inability to fulfill your order.
Ktechs is your one-stop mechanical keyboard shop. We are committed to ensuring that you receive a great product that you are satisfied with. We sample and test our products before approving and bringing them to you. All our stocks are held locally to ensure the fastest possible turnaround times. Should there be any discrepancies or queries, please reach out to us immediately (via the “Contact Us” Page) and we will do our best to address them amicably.
Do join our discord to be a part of our community and to receive updates!
*To include your personal updates for GB, inventory updates, etc.*
Do contact us at discord for the fastest possible reply.
Damages and lost items:
Ktechs is not responsible for orders and items damaged in transit. We do our best to ensure the quality standard of our products and their related packaging. Should there be product damages due to shipping, kindly contact your courier for such claims. Do keep the original packaging of the product to facilitate the claim process.
For items such as non-receipt. Please note that Insureship is the claim agent and you can purchase insurance for your item from the checkout screen. In the event of lost or damaged package during shipping, please follow the link to place your claim: https://www.insureship.com/
Kindly do take note that without Insureship, you will be unable to claim insurance from them.
Return and refund:
Please note that the dates provided on the checkout page are the delivery timeframe for the courier. This does not include order preparation time for the order.
Do take note that by placing an order from us, you agree to the following terms.
- Once an order is marked fulfilled, shipping paid by you, the customer, is non-refundable. If the order ships for free or flat rate, an adjusted restocking fee may be applied to cover our shipping costs.
- Once an order is fulfilled, route insurance is non refundable.
- Once an order is paid, cancellation before fulfillment will result in a 4% cancellation fee in addition to a 15% restocking fee. It will be deducted from the refund to cover Shopify transaction costs.
- Any package that is lost, stolen, damaged or otherwise not received and that is not covered by route insurance is the responsibility of the customer to remedy. Please ensure that route shipping insurance is always turned on for your order. We will do our best to help, but without route insurance our options are very limited.
- Any untracked package that is lost or damaged is non-refundable.
- You have 7 days after the order is received to report any defects and/or report missing items. After that period, support may only be provided by the part manufacturer at their discretion.
- Once a Group Buy has ended, your order cannot be canceled or refunded. If you need to update your address, kindly inform us ahead of fulfillment.
- Switches are generally non-returnable and only refundable in the case of manufacturing defects.
- Switches that are missing will be refunded at the rate they were purchased at. We recommend you order more switches than you need in case pins break during installation or are miscounted.
- We do not provide refunds for bent pins, or scratchier motion. Pins are checked before packing. If you have switches that are unusable, kindly place an Insureship insurance claim.
- Switches are non refundable on the basis of preference or quality. If you have concerns, kindly let support know.
- Any PCB with missing components (such as hot swap sockets, diodes, resistors, etc.) are damaged and not defective. If you believe the damage occurred during shipping, kindly file a claim with Insureship.
- Any dead keys should be reported within 7 days of receiving the item.
- Minor surface imperfections and scratches on the interior of the case are normal and not accepted for refunds.